Who we are
TayCare Medical Limited
Our website address is: http://www.taycare.com.
TayCare Medical Ltd treats the privacy of our customers, patients and website users extremely seriously and we take appropriate measures to safeguard your privacy.
Any data we have is used in accordance with your ongoing care and provision of orthoses.
This policy explains how we protect and manage any personal data*. Including how we collect, protect, process and share that data.
*Personal data means ANY information that may be used to identify an individual, including, but not limited to first and last name, a home or other physical address and an email address or other contact information whether at home or work.
How we obtain your personal data
If you/your child/ someone you care for has been seen by an Orthotist then your details will have been taken at the time of assessment and held on our secure patient database. This information will have most likely included some or all of the following information:
Name, address, date of birth, email, contact telephone numbers and NHS reference number.
This data will have been asked for at the time of the initial assessment and your consent to providing this information will have been taken by you disclosing those details to us.
We may have also received your data by another party. That could have been by one of the following: –
Your GP, another health professional, the hospital/clinic that you have been seen at or by your insurance company.
How we use your personal data
We use your personal data securely and confidentially as part of your clinical history.
We may use your personal data to contact you if we have any queries in relation to the product/service we are providing.
How is your personal data stored
Your data is stored on our secure patient database. The database is accessed using a secure log in username & password by users of the database.
Who can see my personal data
The database is accessed by our Clinicians and Administrational staff.
Do we use your personal data for marketing purposes
No. TayCare does not undertake any marketing activities
Do we share your personal data
If we use any external companies/suppliers then we ensure that no personal data is disclosed. Instead we use reference numbers which will be unique to each patient & does not contain any personal data.
As part of your care it may be necessary to share information with other health professionals/clinical staff to ensure that you receive the best care possible. Any information we share is transmitted securely using an encrypted message.
The file can only be accessed by a password so the information is secure & there is full audit trail.
How long do we hold your data for
We retain your information for as long as reasonably necessary to provide our products and services and to maintain records.
Do you have the right to request to see what information we hold
Yes. You are entitled to request access to the personal information that we hold on you; any such request should be made by either one of the following options
1. Telephone – 0113 2311 800
2. Email – firstname.lastname@example.org
3. Post – TayCare Medical Ltd
In certain circumstances you can request that we erase your data which we will do where this would not prevent us from meeting our legal and regulatory obligations.